Who we are: Canadian Fiber Optics Corp (CFOC) is a privately held telecommunications company that designs, builds, and operates fiber optic networks to provide high speed internet services in rural / remote communities.  From the design and construction of networks to the provision of end user services, to the on-going support of the fiber networks, CFOC is connecting rural communities with the world.

Why we do it: We believe in the work we do and the legacy it leaves behind. We make meaningful change possible by connecting people, businesses and industry to the Internet.  We don’t believe anyone should be forced to leave a community because their Internet connection doesn’t allow them to be as connected as they want, or need, to be.  We enable network connections in communities where people choose to build their lives; where they work, where they watch their families grow, and where they choose to give back. We don’t believe education, healthcare, connecting with families and friends around the world, or entertainment should be restricted. 

We build and operate fast, reliable fiber networks so rural Canadians, and its businesses, can thrive. We are currently looking for a unicorn to fill Senior Project Management position.

Job Purpose: Reporting into the Network Engineering team, this role supports the team in network planning and implementation, network deployment, network maintenance, monitoring and operational support, vendor interface, and documentation. You are part of the team that supports CFOC’s network from the office and, when required, in the field.  You’ll be supported by the network engineering team through your growth and development – individuals dedicated to their profession who want to see others excel in their roles.

Responsibilities:

• Network Planning and Implementation
  • Technical lead in new network deployments
  • Work with and assist vendor partners during lab testing, core configuration and testing
  • Validate low level network design documents
  • Document and maintain configurations for all access level devices
• Network Deployment
  • Physical installation of racks and network equipment
  • Document and maintain configurations of all CO access equipment
  • Onsite end-to-end testing of CPE connectivity to the internet via access and core layer
  • Allocations of OLT level VLANS for residential and commercial customers
  • Allocations of IP subnets based on geographical location and customer type
  • Software configuration of power controllers for alarm notifications
  • Installation and testing of all PON/XGSPON optics and associated connection to FPPs
  • Configuration of out-of-BAND console servers for the CO
• Network Maintenance
  • Updates to all critical devices including SMx server, OLTs, ONTs and residential gateways
  • Use of network activity reports (threat/release docs) for any maintenance windows
  • Work with vendors on Tier-3 issues
  • Backup management on cloud-based systems for critical network and access devices
  • Internal communications of changes including confirming workflows following changes
  • Keep track of software and hardware lifecycles and end of support dates
• Network Monitoring and Operations
  • Configuring custom alerts and reporting in Auvik
  • Monitor critical network and access devices
  • Monitor device and circuit capacity and deployment of necessary upgrades
  • Support outage resolution
  • Point of contact for all external and internal parties during an outage
  • Work with Vendors/Suppliers in resolution of any network issues
  • Maintain communications to exec and ops teams during any outage
  • Ensure continuous improvements in monitoring and alerting systems
• Vendor/Supplier Support Teams
  • Responsible to work with Vendor/Supplier support teams
  • Creating and following up on TAC cases with different teams
  • Point of contact for our specific vendors
• Operations Team Support
  • Technical escalation point for NOC, field techs and CSRs
  • Responsible for acceptance, operation and maintenance of network devices
  • Backfill customer service/ I&R Manager as required
  • Provide business and after-hours technical support
• Documentation
  • SOP creation and updates
  • Vlan and Static IPs
  • Develop training documentation
  • Network level monthly KPI reports
  • High level and low-level network design

Qualifications:

• Degree in computer science, information systems, or related field
• Certified network professional accreditation
• Previous experience in a similar role
• Strong diagnostic and problem-solving skills
• Superior knowledge of various networking technologies
• Good communication and teamwork skills
• Aptitude for customer support

Required Characteristics: We look for great people. We want people who work hard, are resilient, are fundamental team players, exceptional communicators, and have a passion for the same things we are passionate about.  You have a strong voice and enjoy productive and spirited discussions which lead to incredible outcomes.  More specifically, the successful candidate in this job needs to have a good understanding of network hardware and software (ideally what we use but we’ll help with that). You should be able to go with the flow, be creative, and be good at solving problems. Communication and good personal skills are important – you need to explain technical problems and work well with other professionals, staff and customers who may or may not be as technically minded as you. 

Canadian Fiber Optics offers a competitive, total compensation package along with professional development opportunities for innovation and growth. Compensation will be commensurate with level of experience.