Accessibility Plan

Updated Q4 2026

Canadian Fiber Optics Corporation also operating as Northern Lights Fiber (collectively “CFOC-NLF”), welcomes feedback from employees, customers and members of the public about accessibility, including:

  • the implementation of CFOC-NLF’s Accessibility Plan;
  • barriers experienced when dealing with CFOC-NLF or accessing CFOC-NLF’s programs or telecommunications services;
  • NLF’s accessibility feedback process; and
  • other matters relating to accessibility at CFOC-NLF.

Feedback received will help CFOC-NLF identify, remove and prevent accessibility barriers and will be considered in CFOC-NLF’s ongoing accessibility initiatives, progress reports and future updates to its accessibility plan.

Designated Person to Receive Feedback and Contact Points

Your feedback about the accessibility of our products or services is crucial to us. CFOC-NLF’s Chief Operating Officer is designated as the person responsible for receiving accessibility feedback on behalf of CFOC-NLF and coordinating the consideration of that feedback.

Accessibility feedback may be provided using the following contact information:

Email:  Send messages to our support team using Accessibility@canadianfiberoptics.ca

Phone: Call us at 1-888-236-2947

Anonymous Feedback and Confidentiality

Feedback may be submitted anonymously. A person who wishes to provide anonymous feedback should not include their name or other information that could identify them.

CFOC-NLF will keep confidential any personal information provided by a person submitting accessibility feedback, unless the person consents to its disclosure or disclosure is otherwise required by law.

Acknowledgement of Feedback

CFOC-NLF will acknowledge receipt of accessibility feedback, other than feedback submitted anonymously, using the same means by which the feedback was received or another appropriate means where contact information has been provided.

CFOC-NLF will review and consider the feedback it receives when identifying, preventing and removing accessibility barriers. Some feedback may result in immediate action, while other feedback may require further assessment or longer-term measures. Relevant feedback will also inform CFOC-NLF’s progress reports and future updates to its accessibility plan.

Alternative Formats

A person may request a copy of this Accessibility Plan or CFOC-NLF’s Accessibility Feedback Process in an alternative format. Available formats include:

  • print;
  • large print;
  • Braille;
  • audio format;
  • an electronic format compatible with adaptive technology intended to assist persons with disabilities; or
  • another format agreed upon by CFOC-NLF and the person making the request.

Requests may be made using the contact information set out above. CFOC-NLF will provide the requested document in the requested format within 45 days in the case of a request for the document in Braille or audio format and within 20 days in the case of a request for the document in any other accessible format.

Accessibility Plan

Accessibility Progress Report